Terms of Service, Terms and Conditions

Basic concepts

Website Visitor — person who came to the site coffee-tea.ru/en/ without the purpose of placing an Order.

User — an individual visitor to the Site accepting the terms of this Agreement and wanting to place Orders in the Online Store.

Buyer — The user who placed the order in the online store.

VKUS company — Limited Liability Company “Taste T Master” (PSRN 1167746627773, TIN 7731321098, КПП 773101001, Location: Legal address: 121609. Moscow, st. Krylatsky Hills, building 7 2, office 16).

Seller —LLC "Taste T Master", whose goods are available in the online store.

Online store — Website owned by Taste Ti Master, a limited liability company located on the Internet at coffee-tea.ru,where the Goods offered by Sellers for purchase are presented, as well as the terms of payment and delivery of Goods to Buyers.

Website — coffee-tea.ru.

Seller Page — page of the Site containing information on the conditions of sale, delivery and return of Goods sold by the Seller, as well as other information that is essential for the conclusion and execution of the contract of sale of the Goods.

Product — tea, coffee, water, equipment for making coffee and other drinks, accessories, gift sets, dishes and other goods offered for sale on the Site.

Order — duly executed request of the Buyer for the purchase and delivery to the address specified by the Buyer / by means of pickup of the Goods selected on the Site.

1. General Provisions

1.1. The seller sells the Goods through the online store at coffee-tea.ru.

1.2. When ordering Goods through the online store, the User agrees to the conditions for the sale of Goods set forth below (hereinafter - the Conditions for the sale of goods). In case of disagreement with this User Agreement (hereinafter - the Agreement / Public Offer), the User is obliged to immediately stop using the service and leave the sitecoffee-tea.ru.

1.3. These Conditions for the sale of goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 435 and Clause 2 of Article 437 of the Civil Code of the Russian Federation.

1.4. The agreement may be amended unilaterally by the Seller without notifying the User / Buyer. The new version of the Agreement shall enter into force after 10 (Ten) calendar days from the date of its publication on the Site, unless otherwise provided by the terms of this Agreement.

1.5. A public offer is recognized as accepted by the Site Visitor / Buyer from the moment the Visitor registers on the Site, the Buyer places the Order without authorization on the Site, and also from the moment the Buyer accepts the Order by phone +7 (800) 550-73-52

The retail sale contract is considered concluded from the moment the Seller issues to the Buyer a cash or sales receipt or other document confirming payment for the goods.

By informing the Seller of his e-mail and phone number, the Site Visitor / User / Buyer agrees to the use of the specified means of communication by the Seller, as well as by third parties attracted by him for the purpose of fulfilling obligations to Site Visitors / Users / Buyers, in order to carry out advertising and informational information containing information about discounts, upcoming and current promotions and other events of the Seller, about transferring an order to delivery, as well as other information directly related to sales neniem obligations by the Buyer as part of this public offer.

1.6. Carrying out the Order, the User / Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.

1.7. All rights and obligations under the Agreement concluded with the User arise directly from the Seller.

1.8. As part of the Order, Taste Tee Master provides the User with information support for the Agreement concluded between the User and the Seller.

2. Subject of the agreement

2.1. The subject of this Agreement is to enable the User to purchase, for personal, family, home and other needs not related to entrepreneurial activity, the Goods presented in the catalog of the Internet store at coffee-tea.ru.

2.2. This Agreement applies to all types of Goods and services presented on the Site, while such proposals with a description are present in the catalog of the Online Store.

3. Registration on the site

3.1. Registration on the Site is carried out using the "Registration" pop-up window.

3.2. Registration on the Site is not required to place an Order.

3.3. LLC Taste Ti Master is not responsible for the accuracy and correctness of the information provided by the User during registration.

3.4. The User agrees not to disclose to third parties the login and password specified by the User during registration. If the User suspects that his username and password are safe or that unauthorized use by third parties is possible, the User undertakes to immediately notify the Seller about this by sending an appropriate email to: info@coffee-tea.ru.

3.5. Communication of the User / Buyer with Call-center operators / managers and other representatives of Taste T Master LLC must be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use obscene words, abuse, abusive language, as well as threats and blackmail, no matter in what form and to whom they were addressed.

  4. Product and Purchase Order

4.1. The seller ensures the availability in his warehouse of the Goods presented on the Site. The photographs accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product. The descriptions / specifications that accompany the Product do not claim to be exhaustive and may contain typos. To clarify information on the Goods, the Buyer must contact Customer Support. Information provided on the Site is updated every 30 minutes.

4.2. In the absence of the Goods ordered by the Buyer at the Seller’s warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer’s order by notifying the Buyer by sending an appropriate e-mail to the address indicated by the Buyer during registration (or by a call from the Call-center operator).

4.3. In case of cancellation of the fully or partially prepaid Order, the cost of the canceled Goods is returned by the Seller to the Buyer in the way the Goods were paid.

4.4. The Buyer's order is executed in accordance with the procedures specified on the Site in the "Ordering" section at https://coffee-tea.ru/payment/

4.5. The Buyer is fully responsible for providing incorrect information, which entailed the impossibility of the Seller to properly fulfill its obligations to the Buyer.

4.6. After placing the Order on the Site, the Buyer is provided with information about the estimated delivery date by sending an electronic message to the address provided by the Buyer during registration, or by phone. The manager serving this Order clarifies the details of the Order, agrees on the delivery date, which depends on which legal entity / individual entrepreneur is the Seller of the goods ordered by the Buyer, the availability of the ordered goods in the Seller’s warehouse and the time required for processing and delivery of the Order.

4.7. The expected date of transfer of the Order to the delivery service of the respective Seller is communicated to the Buyer by the manager serving the Order, by e-mail or during a control call to the Buyer.

The date of transfer of the Goods may be unilaterally changed by the Seller if there are objective reasons, according to the Seller, for reasons.

  5. Order Delivery

5.1. The methods, as well as approximate delivery times for the Goods sold by the Seller, are indicated on the Site in the "Delivery Methods" section at https://coffee-tea.ru/payment/. Specific delivery times can be agreed by the Buyer with the operator of the Call-center upon confirmation of the order.

5.2. The territory for the delivery of Goods presented on the Site and sold by the Seller is limited to the Russian Federation.

5.3. Delays in delivery are possible due to unforeseen circumstances that did not occur through the fault of the Seller.

5.4. Upon delivery, the Order is handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the “Recipient”). If it is not possible to receive the Order paid in cash by the above persons, the Order may be handed to a person who can provide information about the Order (dispatch number and / or name of the Recipient), and also pay the full cost of the Order to the person who delivers the Order.

5.5. In order to avoid cases of fraud, as well as to fulfill the obligations specified in clause 5 of this Agreement, upon delivery of the prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on receipts to order. The seller guarantees the confidentiality and protection of the personal data of the Recipient (section 9).

5.6. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment of transfer of the Order to him and the Recipient of the Order affixes a signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.

5.7. The delivery cost of each Order is calculated individually, based on the weight of the Goods, region and delivery method, as well as (if necessary) the form of payment, and is indicated on the Site at the last stage of placing the Order.

5.8. The Seller’s obligation to transfer the goods to the Buyer is considered fulfilled at the time of delivery of the Goods by the courier to the Recipient or receipt of the Goods by the Recipient at a predetermined place for the issuance of the Order (including at the pick-up point).

5.9. When accepting the Order from the courier, the Recipient is obliged to inspect the delivered Goods and check for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. In the absence of claims to the delivered Goods, the Recipient signs in the “Order Delivery Form” or other similar document provided by the courier and pays for the Order (in the absence of 100% prepayment). The signature in the delivery documents indicates that no claims have been made by the Recipient to the Goods and the Seller has fully and properly fulfilled its obligation to transfer the Goods.

5.10. The goods presented on the Site, in terms of quality and packaging, comply with GOST and TU, which is confirmed by relevant documents (certificates, etc.).

5.11. You can clarify the date, time and, if necessary, the delivery route, with the manager who contacts the Buyer to confirm the Order.

5.12. The Buyer understands and agrees that the delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the execution of which ends when the Recipient receives the goods and makes a payment for it. Claims for the quality of the purchased Goods that arose after receiving and paying for the Goods are considered in accordance with the Law of the Russian Federation “On Protection of Consumer Rights” and the warranty obligations of the Seller. In this regard, the purchase of the Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for warranty service or replacement, does not make it possible to carry out warranty service or replace the Goods by visiting the Buyer and does not imply the possibility of returning the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Goods as such, in accordance with the Law of the Russian Federation "On Protection of Consumer Rights".

  Payment for goods

6.1. The price of the goods sold in the online store is indicated in rubles of the Russian Federation, it is not subject to value added tax.

6.2. The price of the goods is indicated on the Site. In case of incorrect indication of the price of the goods ordered by the Buyer, the Seller informs the Buyer about this to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller shall return to the Buyer the amount paid for the Order in the same manner in which it was paid.

6.3. The price of the Goods on the Site may be changed by the Seller unilaterally. In this case, the price of the goods ordered by the Buyer is not subject to change.

6.4. Features of payment for goods using bank cards:

6.4.1. In accordance with the regulation of the Central Bank of the Russian Federation “On the issue of bank cards and on transactions performed using payment cards” dated December 24, 2004, No. 266-P, bank card operations are performed by the card holder or by an authorized person.

6.4.2. Bank card transactions are authorized by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation. Bank card fraudulent transactions fall under the scope of Article 159 of the Criminal Code of the Russian Federation.

6.4.3. In order to avoid cases of various kinds of unlawful use of bank cards when paying, all Orders placed on the Site and prepaid with a bank card are checked by the Seller. In order to verify the identity of the owner and his eligibility to use the card, the Seller has the right to demand from the Buyer who placed such an order, the presentation of an identity document.

6.5. The seller has the right to provide discounts on the Goods and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are determined by the Seller independently and are indicated on the Site, and can be changed unilaterally by the Seller.

6.6. When carrying out marketing activities involving the investment of any objects in shipments with the Buyer's Order, the delivery of these investments is carried out at the Buyer's expense. In order to refuse an investment, the Buyer needs to contact the Customer Service.

6.7. The seller keeps statistics of the orders purchased by the Buyer. The Seller has the right to unilaterally determine the payment methods available to the relevant Buyer, based on the statistics of actions performed by the Buyer in relations with the Seller.

6.8. An order is considered incomplete if the Buyer has informed of a change in the purchase decision before the start of assembly of the order in the warehouse. If the Buyer informed the Seller about this after the moment the assembly of the order began at the warehouse, then such an Order shall be considered rejected.

  Return of goods and cash

7.1. The return of the goods sold by the Seller is carried out in accordance with the "Terms of Return" indicated on the Site at http: https://coffee-tea.ru/en/info/informatsiya-ob-oplate-bankovskoy-kartoy/.

7.2. If the Goods of inadequate quality were transferred to the Buyer and otherwise was not agreed upon in advance by the Seller, the Buyer is entitled to use the provisions of Art. 18 “Consumer rights in the event of defects in a product” of the Consumer Rights Protection Act.

7.3. Claims on the return of the sum of money paid for the goods must be satisfied within 10 days from the date of the presentation of the corresponding claim (Article 22 of the Law of the Russian Federation “On Protection of Consumer Rights”).

  Responsibility

8.1. The Seller is not liable for damage caused to the Buyer due to improper use of the Goods purchased in the online store.

8.2. The seller is not responsible for the content and operation of external sites.

8.3. All disagreements between the parties arising as a result of the relationship between the parties are resolved through negotiations. In case of failure to reach a peaceful settlement of the dispute, disagreements are resolved in the manner established by this legislation of the Russian Federation.

  Confidentiality and data protection

9.1. The User / Buyer personal data is processed in accordance with the Federal Law "On Personal Data" No. 152-ФЗ.

9.2. When registering on the Site, the User provides the following information: Surname, Name, Patronymic, contact phone number, email address, date of birth, gender, delivery address of the goods.

9.3. By submitting personal data to the Seller, the Site Visitor / User / Buyer agrees to the Seller processing it, including for the purpose of fulfilling obligations by the Seller to the Site Visitor / User / Buyer within the framework of this Public Offer, the seller promoting goods and services, conducting electronic and sms surveys , monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Buyers, conducting prize drawings among Site Visitors / Users / Buyers, the role of satisfaction of the Site Visitor / User / Buyer, as well as the quality of services provided by the Seller.

9.4. The processing of personal data is understood to mean any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need arose during the performance of obligations), depersonalization, blocking, deletion, destroyed ie personal data.

9.5. The seller has the right to send informational, including advertising messages, to the User’s / Buyer's e-mail and mobile phone with his consent, expressed by means of taking actions that uniquely identify this subscriber and allowing him to reliably establish his will to receive the message. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller about his refusal by phone +7 (495) 745-66-62 or by sending a corresponding application to the Seller’s email address info@coffee-tea.ru . Service messages informing the User / Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User / Buyer.

9.6. Revocation of consent to the processing of personal data is carried out by revoking the acceptance of this Public offer in the form specified here. cannot be rejected by the User / Buyer.

9.7. The seller has the right to use the technology of cookies. Cookies do not contain confidential information. The Visitor / User / Buyer hereby agrees to the collection, analysis and use of cookies, including by third parties for the purpose of generating statistics and optimizing advertising messages.

9.8. The seller receives information about the IP address of the visitor to the Site coffee-tea.ru . This information is not used to identify the visitor.

9.9. The seller is not responsible for the information provided by the User / Buyer on the Site in a public form.

9.10. The seller has the right to record telephone conversations with the User / Buyer. In this case, the Seller undertakes: to prevent attempts of unauthorized access to information obtained during telephone conversations, and / or transfer it to third parties not directly related to the execution of Orders, in accordance with paragraph 4 of Art. 16 of the Federal Law “On Information, Information Technologies and Information Protection”.

  Validity of the Public Offer

10.1 This Public Offer comes into force from the moment of its acceptance by the Site Visitor / Buyer, and is valid until the withdrawal of the acceptance of the Public Offer. 

Additional terms

         11.1. The Seller is entitled to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.    

         11.2. The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The technical service has the right to periodically carry out the necessary preventive or other work with or without prior notice to Buyers.    

        11.3. The relations between the User / Buyer and the Seller are subject to the provisions of Russian law.    

   

        11.4. In case of questions and complaints from the User / Buyer, he must contact the Seller by phone or other available means. The parties will try to resolve all disputes arising through negotiations, if the agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.    

   

        11.5. The recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.    

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